Legal Notices

oh là là sophie! aims to be a virtual commercial store for the promotion and sale of oh là là sophie! products. By accessing www.ohlalasophie.com, the user automatically agrees to the provisions contained in this document, referred to as Legal Notices, which must be strictly observed.

The Shipping and Return Policy is considered an integral part of these Legal Notices, as well as other rules or terms that may be set forth on specific pages of the oh là là sophie! website and/or communicated to Users via notification.

oh là là sophie! is available to clarify any doubts.

1. Definitions

1.1. Users: Any person who browses the oh là là sophie! website.
1.2. Customer: Any User who makes a purchase or uses the site to acquire products from the oh là là sophie! website.
1.3. Restricted Personal Area: Section of the oh là là sophie! website accessed by the User using a login and password.
1.4. Login: Identification chosen by the User when completing registration for access to the restricted personal area and exclusive functionalities of the oh là là sophie! website.
1.5. Password: A set of characters that serves as proof of the User’s identity, the knowledge of which should be exclusive, personal, and unique.
1.6. Registration Data: A set of personal information that distinguishes a User from others, such as identification number, residential or commercial address, full name, and others.

2. Navigation

2.1. The User is responsible for installing/enabling such resources on their computing equipment, as well as keeping it secure by using security tools, such as antivirus and firewalls.
2.2. Unless otherwise stated or notified, the oh là là sophie! website will strive to keep all content available 24 hours a day, 7 days a week. However, continuous or uninterrupted access to the site is not guaranteed.
2.3. The site may occasionally be unavailable due to: i) Technical and/or operational maintenance that requires the site to be taken offline or makes access impossible;
ii) Force majeure events;
iii) Actions of third parties that prevent site availability;
iv) Interruption or suspension of services provided by telecommunications service providers;
v) Occurrence of transmission failures and/or internet access failures, among others.

3. Registration

3.1. The purchase of any product published on the oh là là sophie! website will only occur through the completion of a registration process by the User.
3.1.1. Registration will involve the creation of an exclusive browsing profile, allowing the User access to a restricted personal area, as well as the execution of specific activities and participation in loyalty programs.
3.1.2. Information about the processing of personal data provided during registration can be found in our Privacy Policy.
3.2. Upon registering, the User agrees to provide truthful and up-to-date information about themselves, and about their legal guardian if they are under 18 (eighteen) years old, and to keep such information updated.
3.2.1. The User may therefore view and modify their registration data later, at any time, by accessing their restricted personal area.
3.3. During registration, the User will express their explicit consent to the Legal Notices of the oh là là sophie! website through an electronic validation process.
3.4. The User will receive an email regarding the confirmation of their registration on the oh là là sophie! website.
3.5. If the User does not agree with the Legal Notices of the oh là là sophie! website, they will not be able to carry out activities inherent to exclusive browsing profiles.
3.6. After the official launch of the oh là là sophie! website, the User who is not subscribed to the newsletter mailing list may subscribe at any time on the site.
3.6.1. The User may cancel their subscription to the newsletter mailing list at any time by clicking the unsubscribe link found in the body of the newsletter itself.
3.7. During the registration process, the User must create a personal, non-transferable, and confidential password.
3.7.1. The User is responsible for the security of their password and must change it immediately if they know or suspect that it has been discovered by a third party.
3.7.2. If forgotten, the User may request their password be sent to their registered email by selecting the “Forgot My Password” option.
3.8. The User may cancel their registration at any time by accessing their restricted personal area and selecting the “Cancel Registration” option.
3.8.1. Any cases of suspicion or doubt about the User will be handled independently, as outlined in our Purchase Policy, which should be considered an integral part of these Terms of Use.
3.8.2. In cases of civil and/or criminal liability violations, Users who breach these Terms of Use will be treated independently.

4. Intellectual Property

4.2. Simply accessing the www.ohlalasophie.com website does not grant the user any right to use the content on the site (whether past, present, or future content).
4.3. The content displayed on the www.ohlalasophie.com website may not, under any circumstances, be copied, distributed, reproduced, or disclosed in any medium, under penalty of civil and/or criminal liability.
4.4. Any content submitted for publication by the User on the www.ohlalasophie.com website will be the sole civil and criminal responsibility of the User and cannot be interpreted in any way as an act of www.ohlalasophie.com.
4.5. However, www.ohlalasophie.com reserves the right not to publish, as well as to remove, any content deemed inappropriate.
4.6. The removal of any content, even if requested, should always be interpreted as an attempt to prevent inconvenience and never as an acknowledgment of any infringement by www.ohlalasophie.com of third-party rights.

5. User Responsibilities

5.1. The User assumes all responsibility for their actions on the www.ohlalasophie.com website, including for the actions that third parties take on their behalf through the use of their login and password.
5.2. The User must indemnify www.ohlalasophie.com for any damage or loss resulting from their actions or omissions that violate the provisions outlined in these Terms of Use or applicable legal regulations.

6. Limitation of Liability

6.1. The www.ohlalasophie.com website is subject to potential issues such as interruptions, technical failures, and temporary unavailability.
6.1.1. www.ohlalasophie.com is exempt from any liability for damages of any kind that may occur due to the unavailability or discontinuity of the www.ohlalasophie.com website’s operation.
6.2. oh là là sophie! will make its best efforts to ensure the security and reliability of the www.ohlalasophie.com website and the content available on the site, utilizing various controls for detecting, preventing, and combating malicious activities.
6.2.1. However, oh là là sophie! will not be held responsible for any damage or harm resulting from the actions of third parties, the improper conduct of the User, or any incident that is beyond its control.
6.3. oh là là sophie! is exempt from any liability for the User’s navigation on external websites, even when referenced on the www.ohlalasophie.com website. Therefore, it is the User’s responsibility to read the Legal Notices of the accessed website, and the User is responsible for any damage or harm they may suffer in relation to such third-party sites.
6.4. oh là là sophie! is not responsible for any type of unavailability or error occurring in the payment process through credit cards and affiliated banks.
6.5. Order Cancellations.
All orders placed through www.ohlalasophie.com are subject to acceptance by oh là là sophie!, meaning that oh là là sophie! may reject, cancel any order, regardless of whether the order has been confirmed, with or without reason by oh là là sophie! and without any liability to the User or any other person. If a charge has been applied through the payment method used for the purchase, for an order that is later canceled, oh là là sophie! will issue a refund. This refund will be the only compensation to which the User is entitled.

7. General Provisions

7.1. The content on the www.ohlalasophie.com website, including these Legal Notices, may be updated or modified at any time. It is the User’s responsibility to review them whenever they access the website.
7.2. Tolerance of any failure to comply with any item of this document will not prevent or inhibit the enforcement of compliance at any time.
7.3. In case of doubt related to the www.ohlalasophie.com website, its content, and these Terms of Use, the User should contact us at hello@ohlalasophie.com.
7.4. Disclaimer of Warranties and Limitation of Liability.
The User acknowledges that oh là là sophie! has no obligation to update or revise the content and materials on the website, without prejudice to oh là là Sophie’s right to modify the materials and content at any time without prior notice to users.
The use of the website is at the sole responsibility and risk of the User, and the User assumes all responsibility for any costs associated with the use of the website. oh là là sophie! will not be liable for any damages and/or harm of any kind directly or indirectly related to the User’s use of the website.
7.6. When the User places an order, it is understood that the order implies full acceptance of the prices, product descriptions, and general sales conditions, which will be the only terms applicable to these terms and conditions. oh là là sophie! will process orders as long as the items are available. All purchases are subject to technical and/or geographic availability. If a product is unavailable, oh là là sophie! commits to informing the User as soon as possible. Products selected in the Shopping Bag (shopping cart) but not yet purchased will not be reserved and may be purchased by another person. The price of products and/or services offered on the website may not match the prices in various retail stores or other sales channels of oh là là sophie!. The images used on the www.ohlalasophie.com website may not reflect the original size or current condition of the reproduced content and are merely illustrative. Prices displayed on this website are in U.S. dollars. Prices do not include shipping costs.

8. Cookies

8.1. The website may use a tracking system through “cookies” to make information access faster when moving from page to page. In some cases, it also helps identify Users without needing to request access credentials repeatedly. These cookies are small files sent by the visited page and stored on the computer’s hard drive, occupying little space. Users are informed that by using their browser settings, they can limit or restrict the storage of these cookies at their discretion, although it is not recommended to restrict them entirely. The system may collect information about the User’s preferences and interests. If this happens, the information will be used exclusively for statistical purposes to improve the services provided on the website.

9. Payment Methods

9.1. www.ohlalasophie.com uses different providers responsible for payment services. They are in charge of carrying out the transaction. If the User presents their credit or debit card to our provider or responsible party, they authorize them to debit from the credit or debit card the expenses incurred in the account registered on our website.
The User agrees to pay all accounts and charges in their name, including product shipping, except when explicitly waived (for example, in the case of promotions). By selecting a product for purchase on our website, the User expressly authorizes oh là là sophie! to conduct credit checks. This means that oh là là sophie! may request information about the User’s available credit, the accuracy of their information, and the validity of their card or account.

10. Deliveries and Shipping

10.1. All shipping costs for purchases made on www.ohlalasophie.com are the sole responsibility of our customers, except for specific promotions. Once the product has been handed over to the delivery company responsible for shipping to the User, the User will receive a tracking number for the product to make any inquiries. It is essential to keep this information to make any claims. Once the purchase order has been dispatched, it is not possible to change the delivery address. The delivery of the merchandise will be arranged at the address provided by the User. From the moment the merchandise is delivered in good condition and after signing the acknowledgment of receipt, responsibility for the delivered products passes to the User.
Products are delivered in the original www.ohlalasophie.com packaging. If the User receives the product in poor condition, they must notify us by email at hello@ohlalasophie.com.

11. Pricing Policy

11.1 The prices of the products available on this site, while they appear on it, will only be valid and applicable on this website and will not necessarily apply to other sales channels used by the companies, such as physical stores or multi-brand outlets. The companies may modify any information contained on this site, including information related to goods, prices, stock, and conditions, at any time and without prior notice, until the moment of receiving a purchase acceptance.

12. Suspension of Operations

12.1 Without prejudice to other measures, the Company may warn, temporarily suspend, or permanently disable a User’s account and take any actions it deems appropriate, and will not provide the service if: (a) any law or any of the stipulations of the Terms and Conditions and other Company policies are breached; (b) the User fails to fulfill their commitments; (c) in the Company’s opinion, the User engages in fraudulent, deceitful, or harmful conduct that interferes with, affects, or damages the Company’s website and/or service provision; (d) the User’s identity cannot be verified, or any information provided is incorrect. The User will not have the right to make any claim if any of these measures are applied.

Privacy Policy

oh là là sophie! is committed to maintaining the accuracy, confidentiality, and security of personal and corporate information. We have established privacy policies to govern our use of customer information.

oh là là sophie! does not sell, share, or distribute third-party information to any organization.

oh là là sophie! is responsible for maintaining and protecting customer information under its control.

Identification of Purposes
The purposes for which consumer information is collected must be identified before or at the time of collection.

Consent
The consumer’s knowledge and consent are required for the collection, use, or disclosure of customer information unless required or permitted by law.

Limits on Collection
Customer information collected must be limited to those details necessary for the purposes identified by oh là là sophie!. Information must be collected by fair and lawful means.

Limits on Use, Disclosure, and Retention
Customer information should only be used or disclosed for the purposes for which it was collected unless the customer has given consent or when required or permitted by law. Consumer information should only be retained for the period necessary to fulfill the purpose for which it was collected.

Accuracy and Precision
Customer information must be maintained accurately, completely, and up-to-date as necessary to fulfill the purposes for which it will be used.

Protection of Customer Information
Customer information must be protected with appropriate security measures according to the sensitivity level of the information.

Transparency
oh là là sophie! is obligated to make available to customers information relevant to the policies and practices that apply to the management of their information.

Customer Access
Upon request, customers will be informed of the existence, use, and disclosure of their information, and they will be given access to it. Customers may verify the accuracy and completeness of their information and may request modifications if appropriate.

Handling of Customer Complaints and Suggestions
Customers may direct any inquiries regarding the privacy principles described above or our practices by contacting the person(s) designated as responsible for privacy at oh là là sophie!.

For any inquiries, please contact hello@ohlalasophie.com